Ruger = Great Service

A good customer of mine, let’s call him Jay, recently purchased a Ruger revolver from an on-line distributor.  We completed the transfer without any issues.  When Jay got the revolver home, though, he noticed the barrel did not seem to align with the frame.  In fact, he was hesitant to even put a round through it.

We discussed his options.  Since the transfer occurred and title had passed, the gun could not be returned to the seller demanding a refund or replacement.   Once title passes, the seller can accommodate however s/he wishes.  Or, he could go to Ruger and seek a warranty repair.  Jay went to Ruger, and that was a great decision.

Jay wrote:

I sent the gun to Ruger for warranty repair and just got it back today.

It’s perfect now.  The repair order says they adjusted the barrel, polished the gun and replaced the grips.  I think they replaced the frame or maybe the whole gun. The grips are different. The originals were plain and the new ones have a beautiful grain.

Obviously, Ruger stands behind its products and its reputation.  It’s great to hear that Ruger still holds these traditional values!  Kudos, Ruger!

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